- User MFA Verification Methods
- What Will Users See Once MFA is Enabled?
- How to Enable MFA for Your Organization
- What if a User Exceeds the Number of Incorrect or Resend Attempt Limits?
- All users (including Org Admins) will be prompted for an MFA code upon their next login. They will receive an MFA code via email.
Note: For detailed user login steps, please see this article: Multi-Factor Authentication (MFA) User Login Steps.
- Select Activate to enable MFA for your organization. A checkmark means it is enabled.
- Click Save once finished.
- After a user has completed the initial authentication process, Org Admin(s) will see two more options in the Edit User form.
MFA Method This appears for all users. It will not show a selected method until the user has completed MFA Code verification for the first time. Code via Email is the only available option at this time. Enable MFA This will only appear in the Edit User form after the user has completed MFA Code verification for the first time. It is automatically enabled and cannot be changed by default.
Important: If the user exceeds the set incorrect attempt limit or the resend attempt limit, this option will be available within the Edit User form to re-enable MFA for the user.
What if a User Exceeds the Number of Incorrect or Resend Attempt Limits?
When a user exceeds these set limits, MFA will be automatically disabled for the user. The user will see the following message on their screen.
An Org Admin will receive an automated email notification regarding the user exceeding the set limit.
To re-enable MFA for the user, an Org Admin must complete the following steps from the My Organization page.
- Locate the user and click on Edit (Pencil).
- Select the enable MFA checkbox within the Edit User form and click Save.