Description

In This Article

• When Should a New User be Added?
• Will the User be Notified? 
• How to Add a New User

When Should a New User be Added?

• New users should be added when an individual within your organization needs an account for GenRocket.
• Do not add a new user if they have an account that is currently disabled. Click here to learn how to enable a user.

Will the User be Notified? 

• Yes, two emails will be sent to the email address entered for the user. 
• The user will receive a welcome email from support@genrocket.com with helpful information to get started.
• The user will also receive an email that contains their account login information (Username and Password) and a link to the GenRocket web platform. 

How to Add a New User

• Expand the Organization Menu in the Menu Bar (contains the org name and user's first name).
  
  
• Select the My Organization menu option.
  
  
  

• Click the New User button within the Manage Users Pane.
  
  

  
  

• Enter a valid email address, first name, last name, and Mobile (Optional) for the user. 
   
  
  

• Enter a password for the user. Passwords must be a minimum of 8 characters and contain:
  • At least 1 Number (e.g., 1, 2, 3)
  • At least 1 Capital Letter (e.g., A, B, C)
  • At least 1 Special Character (e.g., #, @, %)
    
    
    
• New Users will be assigned the General User Role by default. Users assigned this role can only view and change information for their account.
  
  
• The checkboxes can be used to select additional roles for a user (e.g., Team Manager). Click here to see a description of the most common available user roles. 
  
  

  
  Note: Roles displayed here will depend on what has been enabled in the GenRocket web platform for the organization.

   
• Click the Save button to finish adding the new user.