Description

A user can click on the Forgot Password? link within the login screen to reset their login password at any time. 

Password Requirements

The Password must meet the following requirements: 

• Must be 8 characters long
• Must contain at least 1 number
• Must contain at least 1 capital letter
• Must contain at least 1 special character !@#$%^&+=_*()-
• It may not be the same as the previous 6 passwords

How to Reset Password

• Click on the Forgot Password? link within the login screen.

  
  

  
  
  
• The user will need to enter their Email Address.

  
  

  
  
  
• Click the Submit button.
  
  
  
  
• The user will receive a Password Reset email from support@genrocket.com.
  
  
• The email will contain a Code, which is needed to enter to create a new login password.
  
  
  
  
• Enter the Code into the web form.
  
  
• Then click the Submit button.
  
  
  
  
• Enter a New Password and confirm it.
  
  
• Then click the Submit button.
  
  
  
  
• A confirmation message will appear at the top of the form after the user's password has been reset.