Description
A user can click on the Forgot Password? link within the login screen to reset their login password at any time.
Password Requirements
The Password must meet the following requirements:
- Must be 8 characters long
- Must contain at least 1 number
- Must contain at least 1 capital letter
- Must contain at least 1 special character !@#$%^&+=_*()-
- It may not be the same as the previous 6 passwords
How to Reset Password
- Click on the Forgot Password? link within the login screen.
- The user will need to enter their Email Address.
- Click the Submit button.
- The user will receive a Password Reset email from support@genrocket.com.
- The email will contain a Code, which is needed to enter to create a new login password.
- Enter the Code into the web form.
- Then click the Submit button.
- Enter a New Password and confirm it.
- Then click the Submit button.
- A confirmation message will appear at the top of the form after the user's password has been reset.