Description

A user can click on the Forgot Password? link within the login screen to reset their login password at any time. 


Password Requirements

The Password must meet the following requirements: 

  • Must be 8 characters long
  • Must contain at least 1 number
  • Must contain at least 1 capital letter
  • Must contain at least 1 special character !@#$%^&+=_*()-
  • It may not be the same as the previous 6 passwords


How to Reset Password

  • Click on the Forgot Password? link within the login screen.




  • The user will need to enter their Email Address.




  • Click the Submit button.



  • The user will receive a Password Reset email from support@genrocket.com.

  • The email will contain a Code, which is needed to enter to create a new login password.



  • Enter the Code into the web form.

  • Then click the Submit button.



  • Enter a New Password and confirm it.

  • Then click the Submit button.



  • A confirmation message will appear at the top of the form after the user's password has been reset.